WHEN IT'S GONE, IT'S GONE
Celebrating 26 Years of château Elise California
In 1999, I started with nothing more than a small dream in my twenties. Over the years, that dream has grown into something I never could’ve imagined — a brand loved by women across the country. 26 years later, I’m still doing what I love, and more grateful than ever for the incredible community that has grown with me. To celebrate this journey, I want to say thank you — with up to 80% off during our Anniversary Sale. With love 🤍
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Frequently Asked Questions!
We're here to answer all your questions
How can I track my order?
You can track your order by entering your order number together with your email address or phone number, or simply by entering your tracking number. Once you’ve entered the details and clicked "Track," you’ll see the current status of your order.
It’s normal for the progress bar to remain on "Info received" until the package is delivered. Updates about your shipment will appear at the bottom of the page as it moves through transit.
Do you offer free shipping?
We ship all our orders within the US with UPS. Order before 11:00 PM and your package will be shipped the next day, free of charge. That means fast, reliable delivery at no extra cost.
Can I return the item(s) if I don't like them?
Not quite satisfied? No worries! You can easily and quickly return your order within 30 days of receipt. We make sure the process goes smoothly, so you don't have to worry. Please check the Refund Policy and FAQ in our website footer for more information.
How do I choose the right size?
Our clothes fit exactly as indicated in the size chart. You will find the size chart with each product, so you can always choose the right size and be sure it fits perfectly.
Neede more help?
Have a question or need advice? Don’t hesitate to contact us. We are here to assist you and provide expert guidance.
Email: Info@chateau-elise.com
Monday–Friday: 9 AM – 5 PM
Saturday–Sunday: 10 AM – 3 PM
For more questions, you can also check our FAQ page.